Residence Inn by Marriott Lille hôtel à Le tourisme en Hauts-de-France

Bonjour Stéphanie, Merci beaucoup pour votre très beau commentaire ! Nous sommes ravis que vous ayez apprécié notre emplacement, l'accueil chaleureux de notre équipe ainsi que l'espace et le confort de votre chambre. Un grand merci également pour vos mots concernant notre équipe du petit-déjeuner. Nous ne manquerons pas de leur transmettre votre compliment, qui leur fera très certainement plaisir ! Nous espérons avoir le plaisir de vous accueillir à nouveau très prochainement à Lille. Timothé - Deputy General Manager

Dear Bart, Thank you very much for your wonderful feedback. We are delighted that you enjoyed your stay, especially the spacious and quiet room and the helpfulness of our team. Knowing that you would definitely choose to stay with us again is the best compliment we could receive. We look forward to welcoming you back for another visit to beautiful Lille! Timothé - Deputy General Manager

Dear Giullia, Thank you very much for your wonderful feedback. We are delighted that you enjoyed our convenient location near the train station, the variety of our breakfast, and the cleanliness and equipment of your room. We are also very happy that the Nespresso machine allowed you to enjoy a proper espresso during your holiday ! Above all, thank you for your kind words about our team. Knowing that you found everyone friendly and helpful means a lot to us, and we will be pleased to share your comments with the entire team. We hope to welcome you back to Lille very soon. Timothé - Deputy General Manager

Dear Guest, Thank you very much for your lovely feedback. We are delighted that you enjoyed the design of your room and found the kitchen equipment practical and easy to use. We are especially pleased to read your kind words about our team and Gregory in particular. We will make sure to share your compliment with him! We hope to have the pleasure of welcoming you back to Lille very soon. Timothé - Deputy General Manager

Dear Leo, Thank you very much for such a wonderful and detailed review. We are delighted to hear that you enjoyed our central location, the cleanliness of your room, our breakfast, and especially the friendliness of our team. It was a real pleasure for our reception team to help make your wife’s birthday a little more special. We are very happy that the flowers, card and small gift contributed to making this occasion memorable for both of you. Knowing that you enjoyed your three days with us and would recommend our hotel is one of the best compliments we could receive. We will be sure to share your kind words with the entire team. We hope to have the pleasure of welcoming you both back to Lille very soon ! Timothé - Deputy General Manager

Cher Lionel, Merci à nouveau pour votre retour. Nous avons bien pris connaissance de l’ensemble de vos remarques lors de votre premier commentaire et celles-ci ont bien été transmises aux équipes concernées. Nous vous remercions néanmoins d’avoir souligné la qualité de l’accueil de notre équipe, notre emplacement ainsi que le confort et la fonctionnalité de nos appartements. Timothé - Deputy General Manager

Dear Dennis, Thank you very much for your wonderful feedback. We are delighted that you enjoyed our location, the quality of our rooms and communal areas, and your overall experience with us. A special thank you for mentioning Quentin. We are particularly pleased to hear that his attention and support regarding your accessibility needs made such a positive difference to your stay. We hope to have the pleasure of welcoming you back to Residence Inn by Marriott Lille very soon. Timothé - Deputy General Manager

Dear Bella, Thank you very much for your wonderful feedback. We are especially pleased to hear that our receptionist was able to assist your family and arrange an accessible room for your father, even late at night. We will be delighted to share your kind words with the team. It is also great to know that you appreciated the cleanliness of the room and the well-equipped kitchen. We look forward to welcoming you and your family back on your next visit to Lille! Timothé - Deputy General Manager

Cher Gregori, Merci beaucoup d’avoir pris le temps de partager votre expérience. Nous sommes ravis que vous ayez apprécié notre emplacement, le calme de la résidence, la disponibilité de notre équipe ainsi que notre petit-déjeuner inclus. Concernant le ménage, nous proposons un service quotidien léger avec notamment le changement des serviettes si nécessaire, le vidage des poubelles et la remise en ordre de la chambre. Merci également pour votre recommandation. Nous espérons avoir le plaisir de vous accueillir de nouveau à Lille. Timothé - Deputy General Manager

Cher Max, Un grand merci pour votre très beau commentaire ! Nous sommes ravis que vous ayez apprécié notre emplacement, qui permet effectivement de profiter facilement de Lille à pied, ainsi que le confort de votre chambre et la possibilité de stationner à proximité. C’est un plaisir de savoir que vous envisagez de revenir chez nous lors d’un prochain passage à Lille. Nous serons très heureux de vous accueillir à nouveau ! Timothé - Deputy General Manager

Dear Franz, Thank you for taking the time to share your feedback. We are pleased to hear that you appreciated our perfect location in the city center, the friendliness of our team, and our breakfast offering. Regarding the room type, we would like to clarify that you were actually upgraded from a studio to a larger apartment, with the aim of providing you with more space and comfort during your stay. The apartment category includes a double bed and a sofa bed, which is intended as an additional sleeping option. We are sorry to hear that the sofa bed mattress did not meet your expectations and that it affected your comfort. We also appreciate your comments regarding breakfast. During busy periods, the buffet area can become crowded due to the size of the space, but our team does its best t…

Dear Jop, Thank you very much for taking the time to share your feedback. We are delighted to hear that you enjoyed our hotel, found it clean and appreciated the friendliness of our team. We are also pleased that you enjoyed our breakfast offering. Your kind comments are greatly appreciated and will be shared with our team. We look forward to welcoming you back to Residence Inn by Marriott Lille for another enjoyable stay. Timothé - Deputy General Manager

Dear Jin, Thank you for taking the time to share your experience. We are delighted to read that you enjoyed our convenient location, directly opposite the train station and connected to the shopping centre. It is also wonderful to know that you appreciated the design of our hotel and the selection of art books available in our public areas. We are pleased that these details contributed to making your stay more enjoyable. However, we are truly sorry to learn that your interaction with one of our team members did not reflect the warm and welcoming service we strive to provide. Please accept our sincere apologies. Your feedback has been shared with the relevant department, as every guest deserves to feel genuinely welcomed and assisted throughout their stay. We sincerely hope to have the opp…

Dear Vinay, Thank you very much for your wonderful review. We are delighted to hear that you enjoyed our convenient location, just a short walk from the train stations and the Grand Place. It is also a pleasure to know that our welcoming and helpful team, the cleanliness of your room, the view, and our breakfast all contributed to a great stay. Your kind words mean a lot to us, and we look forward to welcoming you back to Residence Inn by Marriott Lille in the near future. Timothé - Deputy General Manager

Chère Florian, Merci beaucoup pour votre recommandation et pour ce chaleureux commentaire. Nous sommes ravis que vous ayez passé un agréable séjour en famille et que notre emplacement vous ait permis de découvrir facilement Lille avec vos enfants. Savoir que notre équipe, le confort de nos appartements et la qualité de notre petit-déjeuner ont contribué à rendre votre séjour réussi nous fait très plaisir. Nous espérons vous revoir prochainement pour une nouvelle escapade lilloise. Timothé - Deputy General Manager

Chère Marylou, Un grand merci pour votre commentaire si enthousiaste. Nous sommes heureux que vous ayez trouvé votre appartement confortable et fonctionnel, et que notre petit-déjeuner ait été à la hauteur de vos attentes. Nous attachons une grande importance à proposer un buffet varié, mêlant produits faits maison, pains et viennoiseries, et votre retour est une belle récompense pour toute l'équipe. Au plaisir de vous recevoir à nouveau lors d'un prochain séjour à Lille. Timothé - Deputy General Manager

Chère Marylou C, Merci infiniment pour ce très beau retour. Nous sommes ravis que toute la famille ait passé un excellent séjour parmi nous. Quel plaisir de lire que vous avez apprécié le confort de nos appartements, l'accueil de notre équipe ainsi que notre petit-déjeuner. Votre mention spéciale pour notre quiche maison fera particulièrement plaisir à notre équipe, qui met beaucoup de cœur à préparer des produits de qualité. Nous espérons avoir le plaisir de vous accueillir de nouveau très bientôt au Residence Inn by Marriott Lille. Timothé - Deputy General Manager

Bonjour Flaze, Merci d'avoir pris le temps de partager votre retour. Nous sommes ravis de lire que vous avez trouvé votre chambre parfaite. En revanche, nous sommes sincèrement désolés que votre séjour ait été perturbé par le bruit. Les chambres communicantes sont équipées d'une double porte d'isolation, mais nous comprenons que, pour les personnes particulièrement sensibles au bruit, certains sons provenant de la chambre voisine puissent être perceptibles. Concernant la climatisation, celle-ci est conçue pour diffuser l'air vers le plafond afin d'assurer une répartition homogène de la température dans toute la chambre, et non directement sur les occupants. Nous sommes désolés si son fonctionnement n'a pas répondu à vos attentes dans le contexte des fortes chaleurs. Nous espérons avoir l'…

Merci beaucoup, Marija, pour vos 5 étoiles ! Nous sommes ravis de savoir que vous avez apprécié votre séjour au Residence Inn by Marriott Lille. Votre satisfaction est une belle récompense pour toute notre équipe, qui met chaque jour tout en œuvre pour offrir à nos clients une expérience agréable. Nous espérons avoir le plaisir de vous accueillir de nouveau très prochainement à Lille. Timothé - Deputy General Manager

Dear Jan, Thank you so much for your wonderful review. We are delighted to hear that you found our hotel to be a real gem. It's fantastic to know that you enjoyed our convenient location, the comfort of our property, and the value we offer. We are also pleased that our underground parking added to the convenience of your stay. Your kind words mean a great deal to our team, and we truly hope to have the pleasure of welcoming you back to Residence Inn by Marriott Lille very soon. Timothé - Deputy General Manager